Our core values form the foundation of our culture, brand and the way we work at PHS.

Therefore when defining our values, we thought it was important to reflect the thoughts and experiences of our people. For this reason, we involved everyone in the process which meant it was our employees who chose our four values.

This process has worked well and generated a wealth of examples of best practice and new ideas about how we can continue to improve and grow.

Everyday we work to reflect these values in everything we do, for example, ‘PHS Stars’ is our employee recognition program where we ask our people to nominate colleagues who have gone above and beyond, to be recognised and rewarded.

Our four values:


We operate to the highest standard by always focusing on the customer, taking ownership, responsibility and acting with integrity.


We work towards our shared values and goals by supporting one another, taking pride in what we do and respecting one another.


We are loyal to our customers by keeping our promises, acting responsibly, respecting the environment and solving their problems pro-actively.


We demonstrate openness by being straight talking and genuine, acknowledging mistakes and putting things right, and asking for regular feedback.