Re: Coronavirus (COVID-19)

We are by your side 

Our account managers, customer service team and drivers are here to support you and your business throughout the COVID-19 pandemic, and beyond. Many businesses across the UK continue to be impacted by Government restrictions, which may require more or less servicing from phs Group. If you have any queries, please get in touch and phs Group will undertake a full review of your account.  

Keeping you safe and healthy 

To help control the spread of COVID-19, we continue to give regular guidance and training to phs employees. This guidance covers personal health protection and actions employees can take to minimise the spread of the disease. All our staff are using hand sanitisers before each service visit and follow social distancing guidance along with our standard operating procedures. 

As leading hygiene experts, we are well placed to help you and your business. From aircare solutions which clear the air to cleaning consumables to keep your workplace and staff safe. You can find more information here. 

Customer Services 

Our customer services teams are always available to support you and your business. If you want to resume your services after temporary closure, click here. If you want pause your services because of new Government restrictions, click here. To make a general enquiry, you can click here. 

If you prefer to email us, the dedicated email address for queries is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of account information via your customer portal, at www.myphs.phs.co.uk. 

Your services 

The majority of phs employees continue to be designated as critical workers by the Government, meaning we can continue to deliver essential hygiene services to our customers during lockdowns. We continue to take all necessary steps to mitigate the impact of COVID-19 on our employees and our business. We are monitoring Government developments closely and continuously implementing their advice. 

Our business continuity plan 

phs has implemented a COVID-19 business continuity plan. The purpose of this plan is to understand how phs Group can maintain customer services, protect employees, and minimise the spread of the disease. The plan ensures phs Group can service as many customers as possible without putting our colleagues, or the greater community, at risk. This plan is monitored and updated by our crisis management team; consisting of key senior directors and managers. 

Cleaning areas affected by COVID-19 in a non-healthcare environment 

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk. 

Disposal of COVID-19 waste, including tissues, gloves, masks and other disposable PPE 

If you are looking for a safe way to dispose of COVID-19 related general waste and PPE, please click here to explore the options on offer from phs Group. 

How is phs helping reduce the risk of COVID-19 for businesses, their customers and our staff?

We implemented a COVID-19 business continuity plan in 2020 to maintain our services, protect staff and minimise the spread of the disease. Our plan is regularly updated to reflect government advice across England, Scotland, Wales and Northern Ireland and to ensure we are fully compliant with all legislative changes. Included in our plan is:

• Regular COVID-19 training for our operational staff
• All operational staff are provided with the correct PPE, in abundance
• Hand sanitiser is used before each service visit and social distancing guidance will always be followed
• Our operational staff now use a trolley for speedier servicing, allowing them to take waste away and reduce the risk of cross-contamination
• Drivers are unlikely to be in small space, less than two metres apart with someone for 15 minutes or longer. We are a transient service
• All our customer facing teams, service technicians and install engineers take a mandatory weekly lateral flow test at their local depot. Anyone testing positive cannot return to work (in line with government guidance) until confirmed negative for COVID-19
• In line with legislation, only fully vaccinated drivers can service care homes

In short, the procedures we have in place reduce the risk of COVID for businesses, their customers and our staff. These procedures are similar to other organisations who may visit a business premises – delivery driver, external IT providers, cleaners, post/parcel delivery/collection etc.

We are confident as a business that we are taking a sensible approach to minimising risk with the steps outlined above.