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Re: Coronavirus (COVID-19)

coronavirus

Re: Coronavirus (COVID-19) Update

Latest update - 26 March 2020

New Government restrictions

Following the Government restrictions announced on 23 March to reduce the spread of Coronavirus (COVID-19), we advised that the majority of phs staff had already been designated as critical workers by the Government and therefore we can continue to deliver essential services to our customers as much as possible.

However, like many businesses in the UK, our staff availability has been impacted by the Government’s advice on self-isolation and protection of individuals in the workplace who have been classified as “vulnerable”. Despite these challenges, phs continues to deliver services to customers albeit on slightly reduced levels. Please bear with us if our services are not up to our normal levels.

We continue to take all necessary steps to mitigate the impact on our staff and our business and therefore the impact on our services to your business. We are monitoring Government developments closely and implementing their advice.

Supporting you and your business

During these uncertain times, our account managers and our customer services teams are here to help you and your business. We know many businesses across the UK have temporarily closed whilst the country is under tighter restrictions. If you have any concerns or queries or when you are ready to re-instate your service get in touch and we can do a full review of your account.

Our business continuity plan

phs has implemented a Coronavirus (COVID-19) business continuity plan. The purpose of this plan is to maintain phs services, protect our staff and minimise the spread of the disease. 

The plan ensures phs can service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who have daily calls.

Customer Services

The impact of increased customer calls and reduced staff availability due to coronavirus self-isolation is putting extra pressure on our call centre. We have therefore moved to a digital only service. Customers who have a query, can contact us on our dedicated email address. It is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at www.myphs.phs.co.uk or scroll down for our frequently asked questions section.

Reducing the spread of COVID-19

In terms of controlling the infection, we are giving regular guidance and training to phs staff on personal health protection and actions that will be taken by phs to minimise the spread of the disease. All our staff are using hand sanitisers before each service visit and follow social distancing guidance along with our standard operating procedures.

We would strongly advise everyone to continue to follow Government advice on how to minimise the spread of Coronavirus (COVID-19), particularly on social distancing and handwashing. Should you have any specific questions on Coronavirus (COVID-19) now or at any time, please do not hesitate to contact us by clicking here.

Critical workers update

The majority of phs staff were designated as critical workers by the Government on the 20 March and should be able to access educational care for their dependent children. This will help us continue to keep as many drivers on the road as possible and our support teams available to help with your queries.

General FAQs

How can I get more information about what phs is doing?

We regularly update our website on how we are striving to operate as close to normal as possible and minimise the spread of COVID-19. If you have a specific query, please speak to your account manager or email Customer Services on customersupport@phs.co.uk

How do I contact you if I have a query?

The impact of increased customer calls and reduced staff availability due to coronavirus self-isolation is putting extra pressure on our call centre. We have therefore moved to a digital only service. Customers who have a query, can contact us on our dedicated email address. It is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at www.myphs.phs.co.uk or scroll down for our frequently asked questions section.

Will there be any changes to my service levels?

The health and safety of our colleagues and customers is our top priority. We will continue to offer our service as close to normal as possible where it is safe to do so. We have taken all necessary steps to mitigate the impact on our business and therefore the impact on your business. We continue to monitor Government guidance closely and implement government advice.

What are we doing for our employees?

We have implemented a business continuity plan specifically dealing with Coronavirus. The plan ensures phs can service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who meet daily.

The plan is supported by regular reminders about social distancing and good hand hygiene. Posters on handwashing techniques are displayed across our sites. We have also distributed hand sanitiser to all staff who use this prior to each service visit. All our staff are maintaining 1 metre/three feet distance between each other.

How do I clean an area affected by Coronavirus (COVID-19) in a non-healthcare environment?

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk.

How do I dispose of Coronavirus (COVID-19) waste, including tissues, gloves, masks and other disposable PPE?

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk.

What is Coronavirus (COVID-19)?

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

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