Sales: 029 2080 9098 Customer Service: 029 2085 1000
  1. Home
  2. Corporate Governance
  3. Re: Coronavirus (COVID-19) Update

Re: Coronavirus (COVID-19)

Re: Coronavirus (COVID-19) Update

Latest update as of November 2020

We are by your side

During these uncertain times, our account managers, customer service team and drivers are here to help you and your business. We know many businesses across the UK have temporarily closed whilst the country is under tighter restrictions. There will be others who need more services from us. If you have any queries, please get in touch and we can do a full review of your account. We are by your side. 

Keeping you safe and healthy 

To help control the spread of Coronavirus (COVID-19), we are giving regular guidance and training to phs staff on personal health protection and actions they can take to minimise the spread of the disease. All our staff are using hand sanitisers before each service visit and follow social distancing guidance along with our standard operating procedures. 

As leading hygiene experts, we are also well placed to help you and your business through these difficult times. This might be through our aircare solutions which clear the air with our purifiers or cleaning consumables to keep your workplace and staff safe. You can find more information here. 

Customer Services 

Thank you to all our customers who have used our digital only service to get in touch with us over the last few weeks. We are continuing with this service to make sure we can keep giving you the support you need and our people are looked after too. The dedicated email address for queries is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at myphs.phs.co.uk or scroll down for our frequently asked questions section. 

Your services 

The majority of phs staff continue to be designated as critical workers by the Government and therefore we can continue to deliver essential services to our customers as much as possible. We continue to take all necessary steps to mitigate the impact of Coronavirus (COVID-19) on our staff and our business and therefore the impact on our services to your business. We are monitoring Government developments closely and implementing their advice, including planning for when some restrictions may be lifted. 

Our business continuity plan 

phs has implemented a Coronavirus (COVID-19) business continuity plan. The purpose of this plan is to maintain phs services, protect our staff and minimise the spread of the disease. The plan ensures phs can service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who have regular calls. 

General FAQs

How can I get more information about what phs is doing? 

We regularly update our website on how we are striving to operate as close to normal as possible and minimise the spread of COVID-19. If you have a specific query, please speak to your account manager or email Customer Services on customersupport@phs.co.uk 

How do I contact you if I have a query? 

The impact of reduced staff availability due to coronavirus self-isolation is putting extra pressure on our call centre. We have therefore moved to a digital only service. Customers who have a query, can contact us on our dedicated email address. It is customersupport@phs.co.uk. Our teams will deal with every enquiry as quickly as possible. You can also find lots of information on your account on our customer portal at myphs.phs.co.uk 

Will there be any changes to my service levels? 

The health and safety of our colleagues and customers is our top priority. We will continue to offer our service as close to normal as possible where it is safe to do so. We have taken all necessary steps to mitigate the impact on our business and therefore the impact on your business. We continue to monitor Government guidance closely and implement government advice.  

What are we doing for our employees? 

We have implemented a business continuity plan specifically dealing with Coronavirus. The plan ensures phscan service as many customers as possible without placing our colleagues, or the greater community, at infection risk. It is monitored by our crisis management team made up of key senior directors and managers who meet regularly 

The plan is supported by regular reminders about social distancing and good hand hygiene. Posters on handwashing techniques are displayed across our sites. We have also distributed hand sanitiser to all staff who use this prior to each service visit.  

How do I clean an area affected by Coronavirus (COVID-19) in a non-healthcare environment? 

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk. 

How do I dispose of Coronavirus (COVID-19) waste, including tissues, gloves, masks and other disposable PPE? 

The Government has provided some detailed information on their website about this. It can be found here. If you are looking for a deep clean of a building or site, our Interclean team can help. You can call them on 01234 314505 or email at interclean@phs.co.uk. 

What is Coronavirus (COVID-19)? 

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19. 

Chevron Right Chevron Left Category Icon Twitter linkedin Google Plus Calendar RSS Feed Telephone Icon Airplane Icon Taxi Icon Train Icon Car Icon Email Icon Quotation icon Quotation icon closing