Complaints Policy

PHS Group is committed to providing the highest levels of customer service and continually strive's to meet and exceed the expectations of its customers. However, we recognise that there may be times when we don’t get it right and our customers wish to make a complaint.

We have therefore developed a Complaints Policy to explain how you can make a complaint, how we will manage your complaint and the levels of service you can expect during the complaints process.

Please click on the relevant policy below:


PHS Washrooms


PHS Treadsmart


PHS Besafe