The Board of Directors, which meets monthly, is responsible for setting strategy and overseeing the executive management. It is comprised of three executive board members, as well as a number of non-executive directors, some of whom are nominated by the shareholders.
The Board has a number of sub committees, including Remuneration and Audit, which meet as required to set senior salary and rewards levels and monitor the integrity of the financial statements of the company and the appropriateness of accounting judgements made.
The Executive Team (Executive Directors and senior Divisional and Functional management) meet regularly to review performance and the implementation of the strategies set by the Board.
PHS is principally organised by division, each having a number of ‘Champions’ and experts in areas including Health and Safety, HR, Cash Management and Transport, who meet regularly to discuss and share best practice.
Through this approach, rather than the use of centralised teams, we ensure that knowledge is spread throughout the Group and that each division is motivated to take accountability for its own governance.
PHS exists to service its many customers, and so it is important that we fully understand not only how we believe we are performing for them, but also how they feel we are performing for them.
To achieve this, the Group run regular formal customer surveys that we can learn from and use to improve our performance. At the same time, we also offer many informal opportunities for feedback in the regular interaction that we have with our customers.
In line with the focus on understanding our customers perceptions, it is also important that we give our employees easy ways to feedback their ideas and comments.
We do this through regular meetings with employees but also through anonymous engagement surveys, to which employees respond anonymously, the output of which is discussed with employees and actions prioritised.
Our reported financial results are audited annually by independent external auditors (presently PwC) and the results reviewed by the Audit Committee of the Board.
In order to ensure we are working in line with best practice, the PHS Group has a number of framework policies for our employees, covering areas including:
- Anti-Corruption and Bribery
- Group Volunteering
- Computer Use
- Health and Safety
- Corporate and Social Responsibility
- In-Vehicle Monitoring
- Dangerous Goods Security
- Procurement Code of Ethics
- Resource Management
- Environmental Management
- Social Media
- Equal Opportunity
- Training and Development
All our policies are subject to annual review and external audit.