We’ve updated sign‑in for customers with an online account. Account holders may see a quick, one‑off setup step.
Customer Enquiries Support Team
To ensure your enquiry is dealt with as quickly as possible, please see below the team responsibilities. Our Customer Enquiries Support Team is structured to provide fast, reliable, and proactive support, ensuring every customer receives the right help from the right specialist at the right time.
National Strategic Key Account Manager
- Sets overall vision and strategy for customer service delivery
- Oversees national performance, ensuring consistency and quality across all customer touchpoints
- Acts as the first escalation point for complex or high‑priority issues
- Supports internal functions to meet strategic targets
Customer Helpdesk
- A dedicated point of contact for customer queries
- Offers centralised management of ongoing requests and service levels
- Provides email and phone support for quick response and resolution
Make the most of your phs service with Myphs
How we can help
We offer a range of products and services, everything you need to keep your washroom and common areas clean, healthy and environmentally friendly.
We offer 2 types of air care; air purifiers and air fresheners.
Environmentally friendly air fresheners release fragrances 24/7 to wipe out odours.
Air purifiers kill germs and eliminate viruses, they’re scientifically proven to remove 99.99% of harmful viruses, germs and allergens. This can keep your workforce healthy and happy and in turn reduce the number of sick days taken throughout the year.
From no touch soap and sanitiser dispensers to our range of hand dryers. Ensure a more hygienic washroom with these specially designed products.
Our hand dryers use purified air through HEPA filters stopping the spread of airborne germs from wet hands. Soap dispensers save wastage and kill 99.9% of bacteria and germs, with the option of paper towel dispensers too.
We have a range of products to help save water on urinals, toilets and taps. These can be fitted to most existing washroom fixtures and help to reduce the amount of water used on each.
These water control systems are paired with sanitisation transforming existing products self cleaning. This keeps the plumbing and pipe work free and unblocked, stopping common issues like blockages, reducing cost and call out fees.
Sanitary products and bins are sadly overlooked by lots of facilities managers creating discomfort and anxiety for your visitors. To help reduce period poverty we offer coin free vending machines with male and female sanitary products.
Through our partnership with Prostate Cancer UK, we’ve led the way in making and providing male incontinence bins, alongside female sanitary bags and bins too, creating equality in the washroom.
We then take care of the waste collection and disposal and refill the vending machines, so everything is always ready to use.
How we work with you
Get in touch for a free quote, we’ll call or visit you to survey the building and areas. We can advise and suggest the best products available.
We’ll give you a date and timeline of when we’ll deliver and install your products.
We take care of everything with a dedicated senior and local account manager. We’ve got service, refilling maintenance and repair covered.
Why partner with phs?
Products designed, built and installed by us
We design our own products inhouse to ensure they are directly meeting the needs of our customers. This means our teams can help you chose the best ones to suit your needs and provide efficient servicing, and repairs if needed.
Sustainable products and service
We use recycled materials to make our products where possible, and some are made from 100% recycled plastic. Items are designed to use less, meaning less refills, waste and a lower carbon footprint.
Trusted by thousands
With over 6,000 reviews and an ‘Excellent’ Trustpilot rating, and over 120,000 customers nationwide from national brands to SMEs, phs is a trusted partner in hygiene.
Fully managed and serviced
Enjoy the benefit of leaving the refilling, service and maintenance to us. Our cost-effective service means we’re on hand to manage and repair when needed saving you time, disruption and expensive call out fees.
How partnering with us can help your organisation
We can help you:
Save on energy bills
Simple changes can make a big saving on energy and water used, especially if you have a large building with multiple washrooms and communal areas. Because our products are designed to use less energy and save water, you’ll see a big change by upgrading from older dryers, toilets and urinals.
Save money on emergency call outs
If something goes wrong without a service contract, it’s up to you to get an emergency call out. This can take time calling and arranging quotes, as well as it being an unplanned expensive cost. With our contract we take care of everything, and it’s all included in the price.
Reduce admin and time
We upload all documentation online so you can see it in your Myphs account where you can pay invoices, talk to us and have everything organised in one place. This saves paper, time and resources.
Improve your corporate responsibility and help to hit ESG targets
Making and supplying sustainable products is at the forefront of what we do. Our ReVive range is made from recycled plastic with some of the products made from 100% recycled material. Products like our soap and paper towel dispensers and air fresheners are built to use less meaning less refills and waste, and visits from us saving you money and reducing the carbon footprint of service visits.
Our hygiene waste disposal service ensures at least 95% of what we collect is diverted from landfill and turned into power and energy for the national grid.
Improve staff and visitor well being
Clean workplaces and buildings not only look good but reduce health issues. Using air purifiers, keeping on top of waste disposal and making sure products are well stocked and never run out are crucial to maintaining a happy and healthy building.
Making spaces inclusive and accessible to all should also be a priority. Free sanitary bins and products for male and female toilets and baby changing facilities can improve comfort and brand image.
